Downtown Clayton Calendar of Events

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“Super Customer Service” Workshop November 29

The Clayton Downtown Development Association is sponsoring the second in its series of workshops aimed toward small business people in downtown and throughout Clayton. “Super Customer Service” will be presented by Mike Collins in the Four Oaks Room at The Clayton Center, 111 E Second Street in Clayton from 6:30 pm – 8:30 pm on Wednesday, November 29.

Offering outstanding customer service can be difficult in today’s marketplace. Tough customers, managers saying, “Do more with less!” and co-workers can be the hardest people of all to deal with. But, the key is to understand that by offering great service you can deal with the difficult people more professionally, work more efficiently and get along with co-workers more effectively.

“One of the things a small business can offer to compete with the national stores is great customer service,” according to Samantha Muncy, Chair of the DDA’s Economic Restructuring Committee. “We know who our customers are in a way the large stores cannot and customers are generally willing to pay a little more for great customer service,” she added.

At this workshop you will learn:
1 How to understand that everyone is a customer
2 Why difficult people can be great customers
3 When you should let a customer “just vent”
4 How to discover the Moments of Truth in your business
5 Why The 7/11 Rule is the key to great service
6 How to read people

Mike Collins, the program presenter, is one of the most frequently featured business program presenters in the United States. His programs for groups such as IBM, American Express and the Duke University Medical Center are consistently rated “Excellent.”

This workshop is sponsored in conjunction with the Johnston County Small Business Center. The fee for this workshop is $5.00 per person and to register please contact Bruce Naegelen, Downtown Development Coordinator at 553-1545 or bnaegelen@townofclaytonnc.org.

“Morning Glory Inn” Wins 2 Bests at “Taste of Carolina Cuisine”

Betsy Grannis of the Morning Glory Inn won “Best Desserts” and “Best Presentation” at the “Taste of Carolina Cuisine” last Friday night, hosted by the Women’s Club of Clayton. It was a sold-out affair and if you didn’t get a chance for a ticket, put it on your calendar for next year! The fundraising event for the Women’s Club of Clayton featured a number of restaurants from Clayton and the surrounding area and each offered generous samples of their fare. Participating downtown restaurants included Jone’s Lunch and Main Steak Bistro which offered a sample five-course meal during the event…

Sorry for the Lack of New Info

I had a computer glitch that kept me from accessing the blog site to add new information. That has been corrected and should be good to go from here on out.

Downtown Clayton Calendar of Events 11/3-11/11/06

Remember, it is always best to call the venue or contact number for the latest updates!

Thursday, November 2
- THE FLIPSIDE 408 E Second Street, 553-0123: Karaoke with Ray

Friday, November 3
- A TASTE OF CAROLINA CUISINE – The Clayton Center Lobby 7:00 pm Fundraising event for the Clayton Women’s Club. Tickets are $25 per person. For more information call 553-8216

- THE FLIPSIDE 408 E Second Street, 553-0123: Brothers Grim www.myspace.com/brothersgrimraleigh

Saturday, November 4
- THE FLIPSIDE 408 E Second Street, 553-0123: Gilbert Neal and The Confessions www.gilbertneal.net/index.html

Saturday, November 11
- THE CLAYTON CENTER CONCERT, Auditorium, James Gregory, Comedian, 8:00 pm 553-5701